Support

  • What support do you offer?

    We support the virtualization infrastructure 24/7. And, we offer email support during Eastern Standard business hours (9am – 6pm, Monday-Friday) to help our customers self-manage their services. More likely, we’ll respond to your support requests 24/7.

  • What SLA do you offer?

    Our SLA is highly competitive. Please see our Terms of Service for more details.

  • How do you schedule planned maintenance?

    Whenever possible, any planned maintenance is scheduled outside of business hours. We will notify you of this by email at least 24 hours in advance. We will never schedule maintenance simultaneously in more than one of our sites, ensuring that they offer full redundancy to each other.

Your Account

Everything belongs to your account, which you manage through our Control Panel and API. Like traditional hardware, our platform can be understood using familiar terms: servers, drives, IP addresses, public network, and private networks.

Internap

Network access to the Internet is fundamental to hosting. And, our platform connects your servers to the Internet over redundant gigabit uplinks to Internap’s carrier-neutral backbone. Their real-time route optimization, MIRO, is essential to our ability to provide high performance cloud hosting.

Firewall

Our platform firewall is simple, effective, and inexpensive. Operating independently of your server, it blocks traffic before it hits your server.

Public IP

We provision real IP addresses on the Internet. The IPs are first allocated to your account, allowing you to bind to servers as needed.

VNC

Operating independently from your server, our unique embedded VNC service provides access to your server's console. And, console access means having hands on the server. Using a freely available VNC client, you can watch your server boot and enjoy cloud computing free from boot-time mysteries.

The Server

If it runs on standard Intel & AMD architecture, it will run at Open Hosting. And, with no technical restrictions in place, you are welcome to bring your own operating system. We have pre-installed images ready for immediate deployment. Among them are Windows and builds of these Linux distributions: Debian, Ubuntu, and CentOS. We guarantee performance and the availability of reserved CPU and RAM.

Drives

Drives exist as freestanding storage volumes, which can be mounted by any server in your account. An unmounted drive can be easily copied. Entire drives can downloaded or uploaded via the API or FTP. The underlying physical storage disks are RAID 1 pairs. And, if you need uncontended access to your drives, we can allocate dedicated RAID 1 disk pairs to your account. Please contact support for more details.

Control Panel

Easy to use and nice to look at, our Control Panel gives you control over all account objects. Like traditional hardware, our platform can be understood using familiar terms: servers, drives, IP addresses, public network, and private networks.

API

Our API allows users to provision, delete, and control all account objects. The API works in a straightforward ReST style. We also provide a simple command line tool, drive upload tool, and drive download tool for Unix or Windows Cygwin users.

FTP

While the API and upload tool remain the most robust means of moving drives into your account, for smaller files the FTP service makes these moves simple. The service exposes your drives as files for download. You can upload anything into your account, but only optical disk ISOs and QEMU raw drive images will be mountable.

VLANS & Private IPs

For fast and secure communication between servers in your account, we recommend a VLAN. Our VLANs route encrypted and unmetered network traffic among your servers on infrastructure physically distinct from the public network. This means your network traffic is protected, unlimited, and free. To each server on a VLAN, you provision a private IP.

Billing

Supported by very competitive prices, we offer two different billing options: Subscription and Burst. The billing options are complementary, and may be combined.

Paid in advance, the Subscription option offers the lowest rates for continuous use, and best meets the needs of clients who wish to host an ongoing service. Simple and very competitively priced, Subscription Pricing is the more popular pricing plan.

Deducted from a prepaid account balance, the Burst option offers clients the most flexibility to start, stop, and scale servers. It’s best suited for customers with irregular and unpredictable usage.

Hardware

The host servers use Dell PowerEdge models, which are clustered for redundancy and load balancing. All host servers run RAID 10 to keep your data safe, in the (unlikely) case of hard disk failure.

Facilities

Our data center is housed in a centrally-located, state-of-the-art, SAS70 compliant facility. Our engineers continually monitor, service, and upgrade the underlying infrastructure, providing you with performance and reliability.

Get In Touch At sales@openhosting.com To Start Your Free Trial.